• One complete interview — No subscription. Pay only when you need to practice.
  • One complete interview per purchase. No subscription, no automatic renewal, no recurring charge.

Refund Policy

クレジットと消費者の権利

  • 「開始」をクリックする、スタジオを開く、マイクへのアクセスを許可する、最初の質問を表示するだけでは、クレジットは消費されません。クレジットは、最初の実際の音声回答が保存された後にのみ消費されます。
  • マイクまたはカメラが動作しない場合、クレジットは消費されません。
  • 同じ面接で二重に課金されることは決してありません。再接続、再試行、再開の後でも同様です。
  • 中断された面接は、新たな課金なしで48時間以内であれば再開できます。
  • 決定的な技術的障害によりレポートを提供できない場合、消費されたクレジットは返金されます。すでに複数の質問に回答していた場合でも同様です。
  • 自発的な放棄と技術的障害は区別されます。
  • 音声または動画の面接が自動的に筆記面接に変換されることは決してありません。

あなたの権利

  • 本規則のいかなる内容も、お客様の法定消費者権利を制限するものではありません。
  • セッションクレジットの返金は、購入代金の金銭的返金とは異なります。

Technical guarantee for audio and video interviews

  • Before you start, your microphone (and your camera for video interviews) is checked. If the check fails, no interview credit is charged.
  • An audio or video interview credit is charged only once your first real spoken answer has been captured and validated. Clicking “Start”, opening the studio or viewing the first question never charges a credit.
  • An interrupted interview can be resumed for 48 hours without any second charge (plus 1 hour of technical grace).
  • If a definitive technical failure prevents us from delivering your report, the charged credit is refunded in full — even if you had already answered several questions.
  • Voluntary abandonment is distinguished from a technical failure. Nothing here limits your statutory consumer rights (including the UK Consumer Rights Act 2015 for digital content and services).

Last updated: April 2026

Pack Validity

InterviewPR sells one interview at a time — no subscription, no recurring billing, no automatic renewal.

Each purchase covers exactly one complete interview and is valid 12 months from confirmed payment. Once the interview has been completed and scored, the purchase is fully used. Nothing is ever charged automatically.

Refunds & cancellations

  • If you have purchased a service and have not yet started using it, you may request a cancellation within 14 days of purchase, subject to your applicable consumer rights.
  • For digital services that you ask us to begin providing immediately, your cancellation or refund rights may be affected once the service has started or been used.
  • Nothing in this policy affects your statutory consumer rights.

For any refund request, contact support@interviewpr.com.

Technical Issues

If a session fails due to a technical issue on our side:

  • The session credit will be restored to your account
  • If restoration is not possible, a replacement session will be provided
  • In exceptional cases, a refund may be issued at our discretion

What Is NOT Refundable

  • Completed sessions you have fully used
  • Expired pack access after the validity period
  • Accounts terminated for Terms of Service violations

How to Request a Refund

  1. Email support@interviewpr.com with your account email and order details
  2. Include the reason for your refund request
  3. We will review and respond within 5 business days
  4. Approved refunds are processed within 10 business days to your original payment method

Official Pack Details

PackBillingSessionsValidity
Audio InterviewCharged in your market currency1 complete interview365 days
Video InterviewCharged in your market currency1 complete interview365 days
Interview + Personalised CourseCharged in your market currency1 complete interview365 days

All amounts are displayed and charged in the currency of your market - the exact amount is confirmed on the Stripe checkout page before you pay. UK customers are billed in GBP; US customers in USD. Other markets are billed in the currency shown at checkout.

Prices shown are exclusive of taxes. Applicable taxes are calculated at checkout based on your billing address.

Contact

Email: support@interviewpr.com

InterviewPR is currently operated as a UK sole-trader business.

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