• One complete interview — No subscription. Pay only when you need to practice.
  • One complete interview per purchase. No subscription, no automatic renewal, no recurring charge.

Refund Policy

额度与消费者权利

  • 当您点击“开始”、打开工作室、授予麦克风访问权限或看到第一个问题时，不会扣除任何额度。只有在您第一次真实的口头回答被保存后，才会扣除一个额度。
  • 如果您的麦克风或摄像头无法工作，则不会扣除任何额度。
  • 同一场面试绝不会被扣费两次，包括在重新连接、重试或恢复之后。
  • 中断的面试可在 48 小时内恢复，无需任何新的扣费。
  • 如果决定性的技术故障导致我们无法交付您的报告，所扣的额度将被退还——即使您已经回答了多个问题。
  • 自愿放弃与技术故障是有区别的。
  • 音频或视频面试绝不会自动转换为文字面试。

您的权利

  • 本规则中的任何内容都不限制您的法定消费者权利。
  • 退还会话额度与对您所购服务进行货币退款并不相同。

Technical guarantee for audio and video interviews

  • Before you start, your microphone (and your camera for video interviews) is checked. If the check fails, no interview credit is charged.
  • An audio or video interview credit is charged only once your first real spoken answer has been captured and validated. Clicking “Start”, opening the studio or viewing the first question never charges a credit.
  • An interrupted interview can be resumed for 48 hours without any second charge (plus 1 hour of technical grace).
  • If a definitive technical failure prevents us from delivering your report, the charged credit is refunded in full — even if you had already answered several questions.
  • Voluntary abandonment is distinguished from a technical failure. Nothing here limits your statutory consumer rights (including the UK Consumer Rights Act 2015 for digital content and services).

Last updated: April 2026

Pack Validity

InterviewPR sells one interview at a time — no subscription, no recurring billing, no automatic renewal.

Each purchase covers exactly one complete interview and is valid 12 months from confirmed payment. Once the interview has been completed and scored, the purchase is fully used. Nothing is ever charged automatically.

Refunds & cancellations

  • If you have purchased a service and have not yet started using it, you may request a cancellation within 14 days of purchase, subject to your applicable consumer rights.
  • For digital services that you ask us to begin providing immediately, your cancellation or refund rights may be affected once the service has started or been used.
  • Nothing in this policy affects your statutory consumer rights.

For any refund request, contact support@interviewpr.com.

Technical Issues

If a session fails due to a technical issue on our side:

  • The session credit will be restored to your account
  • If restoration is not possible, a replacement session will be provided
  • In exceptional cases, a refund may be issued at our discretion

What Is NOT Refundable

  • Completed sessions you have fully used
  • Expired pack access after the validity period
  • Accounts terminated for Terms of Service violations

How to Request a Refund

  1. Email support@interviewpr.com with your account email and order details
  2. Include the reason for your refund request
  3. We will review and respond within 5 business days
  4. Approved refunds are processed within 10 business days to your original payment method

Official Pack Details

PackBillingSessionsValidity
Audio InterviewCharged in your market currency1 complete interview365 days
Video InterviewCharged in your market currency1 complete interview365 days
Interview + Personalised CourseCharged in your market currency1 complete interview365 days

All amounts are displayed and charged in the currency of your market - the exact amount is confirmed on the Stripe checkout page before you pay. UK customers are billed in GBP; US customers in USD. Other markets are billed in the currency shown at checkout.

Prices shown are exclusive of taxes. Applicable taxes are calculated at checkout based on your billing address.

Contact

Email: support@interviewpr.com

InterviewPR is currently operated as a UK sole-trader business.

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